Creature Comforts vows to keep all personal information provided to the company by the customer, private and protected.
Creature Comforts reserves the right to change or alter any of the information on the website at any time and without notice.
Our logo and sub-logos, and trade names are our trademarks and no person may use them without the permission of the company’s director.
This website may not be altered or used to make imitative works, it may not be reverse engineered or duplicated or reproduced, and it may not be distributed.
Creature Comforts (including this website) are governed under the laws of South Africa.
We pride ourselves on customer service and satisfaction at Creature Comforts. Items may be returned for credit if they are accompanied by proof of purchase, are in mint condition and are suitable to be resold. No handling fees will be charged. Once the returned items have been accepted, a voucher with a promotion code will be issued to you via email, which can be used to purchase any item or service offered by Creature Comforts.
Customers are entitled to a full refund only on items that are considered faulty, and if returned within 30 days of purchase. An item is deemed faulty if it is damaged as new, or a fault becomes known during its initial use. Creature Comforts also offers free repairs in these cases as an alternative to refunds. Return delivery costs will be covered by Creature Comforts if the item you received was incorrect or defective in any way. Sale items are non-refundable. Pre-order and custom-made items cannot be returned or refunded.
Please contact us at firstname.lastname@example.org for product exchange or return.